Terms of Service

1. Introduction and Acceptance

These Terms of Service (the “Terms”) form an agreement between Veena Rita Vivian Dmello, carrying on business as Social Master and BoostLocalBusiness (“Boost Local Business,” “we,” “us,” or “our”), and the person or organization that purchases, accesses, or uses our services (“Client,” “you,” or “your”).

By signing or electronically accepting a proposal or order form, completing a purchase, creating an account, or otherwise agreeing to these Terms, you confirm that you have read and accepted them. If you accept these Terms for an organization, you represent that you have authority to bind that organization.

Website visitors are bound only by the provisions reasonably applicable to their use of this website. These Terms should be read together with the applicable proposal, statement of work, order form, invoice, and our Privacy Policy.

2. Services and Project Documents

Our services may include website design and development, hosting, maintenance, local SEO and AEO, Google Business Profile services, paid advertising, social media services, smart business cards, business email hosting, consulting, reporting, and related digital services.

The applicable proposal, statement of work, order form, checkout page, or invoice (an “Order Document”) will identify the scope, fees, schedule, assumptions, included revisions, and deliverables. Any item not expressly included is outside the agreed scope and may require a separate quotation or change order.

If these Terms conflict with a mutually accepted Order Document, the Order Document controls only for the subject matter of that conflict.

3. Timelines and Delivery

Delivery dates are estimates unless expressly guaranteed in writing. Client delays, incomplete information, delayed approvals, third-party reviews, platform changes, outages, security incidents, or circumstances beyond our reasonable control may extend a schedule.

Delivery occurs when a deliverable is sent, published, made available for review, transferred to the Client, or otherwise supplied in the manner described in the applicable Order Document.

4. Client Responsibilities

The Client is responsible for:

• providing timely, accurate, complete, and lawful information, content, access, instructions, decisions, and approvals;
• ensuring that it owns or has permission to use all content, logos, images, trademarks, data, and other materials it supplies;
• reviewing deliverables, claims, pricing, offers, legal disclosures, and business information before publication;
• maintaining secure credentials, enabling multifactor authentication where available, and notifying us of suspected unauthorized access;
• complying with applicable laws, industry requirements, advertising policies, and third-party platform terms; and
• maintaining appropriate copies and backups of its business information and content.

We may rely on instructions and approvals received from the Client’s authorized contact. Delayed content, access, feedback, or approval may delay the services.

5. Fees, Taxes and Payment

Unless otherwise stated, fees are in Canadian dollars and exclude applicable taxes, advertising budgets, premium licences, domain charges, and other third-party expenses. HST, GST, or other applicable taxes will be added where required.

Work may begin only after receipt of the deposit or initial payment stated in the applicable Order Document. Invoices must be paid by their due date. We may pause or withhold services, deliverables, transfers, launches, renewals, or support while an amount remains overdue.

Payments may be handled by third-party payment providers. We generally do not receive or store complete payment-card numbers or card security codes. The provider’s terms and privacy practices also apply.

6. Subscriptions and Automatic Renewal

A subscription identified as recurring at checkout or in an Order Document will renew for successive monthly or annual periods until cancelled. By purchasing such a subscription, the Client authorizes the applicable payment provider to charge the payment method on file for disclosed subscription fees and applicable taxes.

To prevent the next renewal, the Client must request cancellation before the renewal date by emailing [email protected]. Cancellation ordinarily takes effect at the end of the current paid period.

We may change a recurring plan or its price by providing notice where reasonably practicable or legally required. If a payment fails, we may retry the charge, request another payment method, or suspend the affected service.

7. Cancellations and Refunds

Except where applicable law requires otherwise, deposits and fees for completed work, commenced service periods, customized work, delivered digital items, purchased licences, registered domains, advertising spend, and non-cancellable third-party charges are non-refundable.

A Client may cancel a recurring subscription to prevent future renewals, but no prorated refund is ordinarily provided for the current billing period. If a project is cancelled, the Client remains responsible for work completed and authorized or non-cancellable commitments made before cancellation.

Nothing in these Terms limits a cancellation, refund, warranty, or other consumer right that cannot legally be waived.

8. Revisions, Changes and Acceptance

Included revisions, if any, are stated in the applicable Order Document. Requests that change the approved scope, functionality, volume, strategy, timeline, or assumptions may require additional fees and a revised schedule.

The Client should review deliverables promptly and provide sufficiently detailed notice of any material difference from the agreed written specifications. Approval, publication, use, transfer, or payment of the final balance may be treated as acceptance, subject to any rights that cannot legally be waived.

9. Third-Party Services

Our services may depend on hosting providers, domains, themes, plugins, software, email providers, payment gateways, search engines, AI services, advertising networks, social platforms, analytics tools, and other third-party services.

Those services are controlled by their respective providers. We are not responsible for a third party’s availability, outage, account suspension, security incident, data loss, policy decision, algorithm, pricing change, discontinued feature, rejection, or other act or omission outside our reasonable control.

Third-party fees are the Client’s responsibility unless expressly included in writing. Continued compatibility or availability cannot be guaranteed.

10. Marketing and Performance Disclaimer

We use professional judgment and reasonable efforts, but we do not guarantee search rankings, placement in AI-generated results, advertising approval, lead volume, conversion rates, revenue, profitability, audience growth, platform availability, or any particular business outcome.

Search engines, AI systems, advertising networks, social platforms, competitors, market conditions, and user behaviour are outside our control and may change without notice. Reports and recommendations are informational and are not legal, tax, accounting, investment, or other regulated professional advice.

11. Intellectual Property

11.1 Client Materials

The Client retains its rights in materials it supplies and grants us a limited, non-exclusive licence to host, reproduce, modify, transmit, and use those materials as reasonably necessary to provide the services.

11.2 Company Materials

We retain all rights in our pre-existing or independently developed templates, processes, methods, know-how, reusable code, libraries, design systems, software, documentation, configurations, tools, prompts, and general skills.

11.3 Custom Deliverables

Ownership or licensing of custom deliverables will be stated in the applicable Order Document. Unless stated otherwise, after full payment the Client receives a perpetual, non-exclusive licence to use final deliverables for its business and public-facing marketing. Company materials and third-party components remain subject to their existing ownership and licence terms. Drafts, rejected concepts, source tools, and working files are not included unless expressly stated.

11.4 Portfolio Use

Unless the Client requests confidentiality in writing before public launch, we may identify the Client and display publicly released, non-confidential deliverables in our portfolio and marketing. We will not intentionally publish credentials, private analytics, or confidential business records for this purpose.

12. Confidentiality

Each party will use reasonable care when handling the other party’s non-public information that is identified as confidential or should reasonably be understood as confidential. Such information may be used to provide or receive the services and may be shared with relevant providers or advisers where reasonably necessary.

Confidential information does not include information that becomes public without breach, was already lawfully known, is independently developed, or is lawfully received without a confidentiality restriction. Information may also be disclosed where required or permitted by law.

13. Privacy and Information Security

Our general handling of personal information is described in our Privacy Policy. Each party is responsible for understanding and meeting the privacy and data-protection obligations applicable to its own activities.

We take practical steps intended to reduce security risks, but no system, transmission, software, or service is completely secure. We do not warrant that unauthorized access, loss, misuse, malware, interruption, or another security incident will never occur. The Client remains responsible for its devices, users, accounts, access, backups, and post-handover administration unless expressly included in a managed service.

14. Acceptable Use

The Client must not use our website or services to violate law or another person’s rights; distribute malware; conduct phishing, spam, fraud, harassment, or unlawful surveillance; interfere with systems; evade security controls; access data without authorization; or publish content that is unlawful, defamatory, infringing, or deceptively misleading.

We may restrict or suspend activity that reasonably appears unlawful, abusive, insecure, or likely to harm us, a provider, a platform, or another person.

15. Suspension and Termination

We may suspend or terminate a service for non-payment, material breach, unlawful or abusive use, security risk, loss of a required third-party service, or conduct likely to expose us or another person to harm or liability. Where reasonably practicable, we will provide notice and an opportunity to address a remediable issue.

On termination, outstanding amounts and authorized non-cancellable commitments remain payable. Access may cease and information may later be deleted under our general retention practices. Payment, intellectual-property, confidentiality, disclaimer, liability, indemnity, dispute, and other provisions intended by their nature to survive will remain effective.

16. Warranties and Disclaimers

We will use reasonable efforts to provide services professionally. If a service materially differs from an express written specification and we receive timely notice, we may, at our discretion and subject to applicable law, attempt to correct or reperform the affected portion.

Except for an express written warranty and to the fullest extent permitted by law, the website, services, and deliverables are provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, and error-free operation. Nothing in these Terms excludes a right, warranty, or condition that cannot legally be excluded.

17. Limitation of Liability

To the fullest extent permitted by law, we will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenue, opportunities, goodwill, or data, arising from these Terms or the services.

To the fullest extent permitted by law, our total liability arising from a particular service will not exceed the fees paid or payable to us for that service during the twelve months immediately preceding the event giving rise to the claim. These limitations do not apply to liability that cannot legally be limited or excluded.

18. Indemnification

To the extent permitted by law, the Client will defend, indemnify, and hold harmless Veena Rita Vivian Dmello, Social Master, BoostLocalBusiness, and their service providers from third-party claims, losses, liabilities, and reasonable costs arising from Client-supplied materials, the Client’s products or claims, unlawful or unauthorized use of the services, or the Client’s material breach of these Terms.

19. Events Beyond Reasonable Control

We are not responsible for delay or failure caused by events beyond our reasonable control, including natural disasters, severe weather, fire, labour disruption, war, civil disorder, governmental action, utility or internet failure, cyberattack, widespread platform outage, or failure of a critical supplier. Payment obligations for services already provided are not excused.

20. Changes to These Terms

We may update these Terms to reflect changes in law, services, technology, providers, or business practices. The current version will display an updated revision date. Material changes affecting an existing recurring service will be communicated where reasonably practicable or legally required and will apply prospectively unless otherwise stated or required by law.

21. Governing Law and Disputes

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict-of-law principles. Before commencing proceedings, the parties should attempt in good faith to resolve a dispute through written notice and reasonable discussion. Subject to rights that cannot be waived, the parties submit to the jurisdiction of the courts of Ontario.

22. General Provisions

The parties are independent contractors. These Terms do not create an employment, partnership, joint venture, fiduciary, franchise, or agency relationship. If a provision is unenforceable, it will be modified only to the minimum extent necessary, and the remaining provisions will continue. Failure to enforce a provision is not a waiver.

These Terms and the applicable Order Documents constitute the entire agreement about their subject matter and replace prior discussions relating to that subject matter. Headings are provided for convenience and do not affect interpretation.

23. Contact